SUPPORT

We answer every email.

Bug? Subscription question? Idea for a new feature? Send it over.

Direct line: info@thevibespotapp.com · We reply within 24 hours.

Send us a message

Or just email info@thevibespotapp.com directly.

Messages go straight to our team. We reply within 24 hours. Or email us directly at info@thevibespotapp.com.

Quick answers

🔑 Account help

  • Can't log in? Make sure you're using the same email you signed up with. Tap "Forgot password" to reset.
  • Wrong email? Email us with both the email you signed up with and the one you'd like to switch to.
  • Delete account: In-app, tap You → Delete My Account. Or email us to request deletion.

💳 Subscription help

  • Manage billing: On Android → Google Play → Payments & subscriptions → Subscriptions → VibeSpot. On iOS → Settings → Apple ID → Subscriptions → VibeSpot. The app also has a "Manage subscription" button that deep-links to the right place.
  • Refund request: Email us within 7 days of a charge and we'll process a refund — no questions asked.
  • Pause subscription: Cancel to pause; your plan stays active until the end of the billing period.

🐛 Bug reports

Include in your email:

  • What you did right before the bug
  • What happened vs what you expected
  • Device + OS version (e.g., Pixel 8, Android 14)
  • A screenshot or screen recording if possible

✨ Feature requests

We genuinely build from creator feedback. Email us with:

  • The problem you're trying to solve (not the solution)
  • How often you hit it
  • What you do today instead

Frequently asked support questions

I forgot my password.

Open the app → Login screen → Tap "Forgot password." Enter your email and check your inbox (and spam folder).

I'm being charged but the app says I'm on the free tier.

This usually means the store account you purchased from (Google/Apple) is different from the one signed into your device, or the app hasn't yet received the store's confirmation. Open the app → tap You → Restore purchases. If that doesn't fix it, email us and we'll investigate.

Ideas keep loading slowly.

VibeSpot waits for the AI model to return ideas, which usually takes 1.5–3 seconds. If it's longer than 10s, check your connection or restart the app. Persistent issues? Email us.

I want to switch from Paid to Pro.

Open the app → You tab → tap Upgrade to Pro. Google Play (or App Store) will handle the plan change and prorate the difference against your current billing cycle automatically.

Can you delete a specific saved idea but keep my account?

Yes — in the Saved tab, swipe-left on any idea to delete it. Or email us with the idea title and we'll do it.

My location is wrong in the app.

Tap the location chip at the top of Feed → enter the address you want. We honor the manual address over GPS.